TERMS AND CONDITIONS OF SALE
Agreement to Terms
Industry-Railway Suppliers is concerned about privacy matters for its customers. To learn more about how we protect customer’s information, please review our privacy statement.
Price and Payment
All prices are as quoted on the site and are subject change. We are required to charge applicable state and local tax on every item. All freight charges are F.O.B. common carrier shipping point on a prepaid and add basis. Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by all major credit and debit cards, as well as Paypal. Actual charges for both sales tax and freight will be included on the final authorization billing. All transactions are in U.S. dollars.
Any items that are unavailable to be shipped will be credited back using the same payment method. You may then contact us to place an order for the part(s) that are out of stock and on back-order, which will be billed separately.
Returns and Cancellations
No returned material will be accepted unless prior authorization is obtained. Authorization will be granted if:
- There proves to be a defect of workmanship or material and within one (1) year from the delivery date. No restocking fee will apply.
- If the item is unused, unopened and free of damage and authorization is requested within three (3) months of purchase. A 25% restocking fee will apply.
We generally ship orders same day or within 24 hours, so order cancellation may not be possible. Any cancellation of an existing order must be approved by Industry-Railway Suppliers by calling Customer Service. Cancellation and or re-stocking charge(s) may apply.
All orders received by 1:14 P.M. CST on a normal business day will be processed for shipment on that business day. If method of shipment is United Parcel Service (UPS), shipping and transit times will be governed by the most current ‘UPS Rate and Service Guide’ (https://www.ups.com/assets/resources/media/en_US/daily_rates.pdf). Please note: The day of order does NOT constitute a ‘shipping day’ and UPS does not deliver on weekends or holidays. If freight is to ship via LTL(Less-Than-Truckload)/motor freight, carrier may require a 24-hour window for pick-up.
We ship orders within the continental United States only.
Pickup is available Monday through Friday between 8 am and 3 pm. Please call our office at (630) 766-5708 and speak with a customer service representative prior to arriving to pickup your order. Pickup is located at Will Call at the northwest corner of the building.
Hours of Operation
Industry-Railway Suppliers, Inc. standard hours of operation are from 7:30 AM to 5:00 PM CST Monday thru Friday. We are closed Saturday, Sunday, and all major holidays.
While we make every effort to provide accurate information, errors may occur, including price, information, and product specifications. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted or whether the order has been confirmed or processed.
Disclaimer of Warranties and Limitation of Liability
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THE SITE AND THE INTERNET IN GENERAL. THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW.
Our only obligation is to replace any item proved to be defective from workmanship or material. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Acceptance of any order is conditioned upon Buyer's acceptance of these terms. WE SHALL NOT BE LIABLE, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE, FOR CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY EXCEED THE AMOUNT OF THE PURCHASE PRICE. THE BUYER'S LIMITED RIGHT TO REPLACEMENT IS THE BUYER'S SOLE AND EXCLUSIVE REMEDY.